My Personal Philosophy
I’m a passionate and purpose-driven sales and client service leader with over 17 years of experience spanning luxury retail, banking, and compliance. My career has been shaped by a deep commitment to service excellence, team growth, and customer satisfaction. I’ve led boutique operations, supported retail expansion, and enforced compliance across financial institutions. I’m known for my integrity, leadership, and drive to deliver results.
My core belief - Impossibility is nothing.
Accomplished Retail Sales Manager with a strong background in driving customer service excellence, managing team performance, and achieving sales targets. Proven ability to lead and mentor sales teams, foster strong client relationships, and implement strategies for continuous process improvement. Adept at managing day-to-day store operations, optimizing workflows, and ensuring compliance with company policies and standards. Experienced in conducting internal audits, managing inventory control systems, and enhancing overall store performance across multiple locations.
Areas of Expertise
Core Skills & Competencies
Luxury Retail & Clienteling
Customer Experience Management
Team Leadership & People Management
Banking Operations & Compliance
Business Development & Sales Strategy
Communication & Presentation
Audit & Regulatory Compliance
Time Management & Organizational Skills
Staff Mentoring & Training
Risk Management
Social Media Engagement
Inspirational & Motivational Leadership
My Lifelong learning strategies
Adopting Technology
I intend to continue leveraging emerging technologies in advancing my personal goals as a lifelong learner. In this age of openly available courses across various disciplines and from a myriad of reputable institutions, I will continue to accelerate the pace of my personal and professional growth and utilize digital and creative technology tools that exist within my domains.
Improving Communication
I constantly thrive to improve my personal and professional communication skills, I am eager to develop world class skills and hone best practices in corporate communication strategies especially in relation to the financial services industry. In my current digital environment, I am also eager to leverage technology towards improving my overall capabilities as an efficient communicator.
Fostering Collaboration
As I continue to work with diverse teams across multiple business domains, I am eager to improve my collaboration skills and utilize a number of productivity tools and resources towards ensuring efficient collaboration across physical and virtual domains. I am also deeply cognizant of cross cultural collaborative functions as I work with teams and stakeholders that represent a variety of cultures.